The phone support team could use more staff because it does take hours to get a call back. Then it takes hours with customer support to fix and get going again.
This year the updates seem to break something that's had been working. The wikis are pretty easy to access and are pretty good The people they have providing training are excellent. Bigger problems take more time to fix, but they seem to keep working on it until its resolved. ie, inventory getting stuck in committed status is a pretty quick fix, but then again, should it really happen in the first place?. The people who work there are the nicest and most helpful when you do get to talk to them and they do resolve the day to day issues that pop up. It's just hard to get a hold of them when you need to speak to a live person on the phone. This requirement may not suit all smaller companies. In exchange for all other features, we see this as a nominal and not inconvenient requirement as at the time we were adding new computer assets.
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įishbowl Manufacturing software at this time time requires the use of a server which we had to supply. Fishbowl's sales side module allows for effective tracking of lead times as well as sales item forecasting so we are never behind on available inventory. With Fishbowl we can organize warehouse parts inventory, print labels,and organize purchase orders which organizes our supply side. The variety of modules allow close monitoring of essentially every aspect of physical asset tracking. Our team found both these ease of use and relative ease of integration to be among the most attractive components of Fishbowl. In this time especially, we understand that organization and efficiency are paramount to surviving let alone prospering and we are thankful to Fishbowl for helping.
Fishbowl Manufacturing Software has proven an invaluable inventory management tool for our team.įishbowl Management software has offered our team a complete supply chain management and physical sales tracking system in one convenient system.
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